Hum by Verizon is Shutting Down: Here's Why Bouncie Is the Best Replacement for Your Connected Car Experience

Hum by Verizon is shutting down, and if you rely on it, that’s a big deal.

You didn’t install Hum just for fun. You did it because you care about your vehicle. You wanted to know where it is, how it’s running, and what happens when something goes wrong. Crash alerts, engine diagnostics, live tracking, and roadside help weren’t just nice-to-haves. They gave you peace of mind.

Now, Verizon has announced that Hum’s services will end on December 31, 2025, including crash response, diagnostics, location tracking, and even its in-car Wi-Fi. That’s not just a date. It’s the moment your safety net disappears.

Verizon wrote to its customers:

We’re writing to let you know that we’ve made the difficult decision to discontinue the Hum by Verizon service, effective December 31, 2025. This means that after this date, your Hum device and the Hum app will no longer be active.

We want to thank you for being a loyal Hum customer. We know that you’ve relied on Hum for peace of mind on the road, and we’re committed to making this transition as smooth as possible for you.

What this means for you:

Service: As of December 31, 2025, all Hum services for both Hum+ and Humx will be discontinued. This includes all features such as Crash Response, Roadside Assistance, Vehicle Diagnostics, and Location Services. For Humx customers, this also means the in-vehicle Wi-Fi hotspot and NumberShare services will no longer be active.

Billing: You will be charged for your Hum service until December 31, 2025. You will not be billed for any Hum services there after

Your Data: You can download your driving history and other data from the Hum customer portal until December 31, 2025. After this date, your data will be securely and permanently deleted.

Your Hum Device: You are not required to return your Hum device. You can dispose of it as you would with any other electronic device.

The good news? You have time. You have options. And one of the best available is Bouncie, a platform built to give you the visibility, reliability, and control that Hum promised, and more.

“Hum has served millions of drivers across the country, and we understand that this shutdown creates disruption and uncertainty for those who rely on connected vehicle services,” said Matthew Twyman, CEO of Bouncie. “As a leader in the connected car market, we’re eager to help Hum customers continue to enjoy the benefits of advanced driving technology without interruption.”

Verizon Hum Is Ending: What's Changing and Why it Matters

Verizon has made it official: after December 31, 2025, all core Hum features will end. That includes crash response, roadside assistance, diagnostics, location services, and the app itself.  For HumX plans, the mobile hotspot and NumberShare features will also vanish.

During the remaining months, Hum devices and service still work as they do now, but every day that passes is one day closer to losing that functionality. Verizon also allows users to export their driving history and data before discontinuation, but after December 31st, you may no longer have access to your archived logs.

So the question is not if you should find an alternative. It’s when, how, and by what metrics you choose the replacement. The advantage of starting now is that you avoid last-minute chaos, preserve your data, and be able to test some alternatives side by side.

So who needs to act, and how urgently? That depends on your situation.

Who Benefits Most from Planning Ahead

If you own a vehicle, you're a candidate. But some situations make a transition especially important and smoother:

Parents and safety-conscious drivers

If you monitor your teen’s driving, set boundaries, or rely on crash alerts, even a short gap in service is risky. Having your replacement in place before the sunset date helps maintain that digital safety net.

Small business owners or solo vehicles

If just one car is core to your operation, downtime or transition friction can annoy you or cost you money. Planning ahead means minimal disruption.

Micro-fleets or multi-vehicle operations

Bouncie is ideal for micro fleets or growing businesses. You can start with one vehicle, dial in your settings, and scale up without disrupting your operations.

Rental or dealership operations

If vehicles move frequently any interruption could lead to gaps in oversight or security. A proactive switch ensures continuity.

Because Hum by Verizon has set a sunset date, you aren’t negotiating unknowns and you still have the advantage of control. That makes the switch possible on your terms rather than reacting under pressure.

Feature Comparison: How Bouncie Matches and Improves on Verizon Hum

Let’s walk through the features you know from Hum and see how Bouncie addresses each one, sometimes with extra flexibility or reliability.

Real-time tracking & location updates

You used Hum to see where your car is now, not just where it’s been. Bouncie offers frequent live updates, clear mapping in the app, and reliable connectivity that’s designed not to depend on a single provider. In practice, that means fewer dropouts or lag when you glance at your app.

Diagnostics & engine codes

Hum gave you fault codes, service reminders, and notifications when something was flagged. Bouncie does this too. You’ll see check engine alerts, historic trends, and receive vehicle health notifications. The difference is in transparency. Bouncie lets you fine-tune when and how those alerts arrive, letting you avoid notifications that don’t matter for your needs. Bouncie can also decode thousands of diagnostic trouble codes (DTCs) to provide insight to the problem at hand.

Crash alerts & incident detection

Hum supported crash response within its suite. Bouncie also senses significant impacts and can send instant notifications. Many users appreciate that Bouncie Impact lets you tailor sensitivity or contacts so an alert goes out only when it matters, not at every bump in the road.

Alerts, speed thresholds & geofencing

Hum provided speed and boundary alerts. Bouncie gives you that, plus more customization. You define speed bands to get warnings earlier, geo-zones for school, work, or home, and set up precisely how you get notified. You won’t lose any of what Hum offered and you gain control over delivery and logic.

In-vehicle Wi-Fi / HumX features

HumX customers had hotspots and NumberShare capabilities. Bouncie does not include hotspot functionality because its value lies in tracking, diagnostics, and alerts. For many users, in-car Wi-Fi was a nice-to-have, not essential, especially with most phones are capable of providing hotspots. For those who used it regularly, Bouncie might be a trade-off they accept in exchange for better baseline reliability.

App experience, dashboards, and usability

Hum’s app and portal did the job. Bouncie competes strongly on the ease of viewing trips, alerts, diagnostics, and configurations. Many users find Bouncie’s interface cleaner, more intuitive, and faster to adjust. As you make this transition, you’ll want to test the UI early and give yourself a little time to learn settings.

Subscription model & transparency

Hum came with recurring fees and dependency on Verizon’s long-term decisions. Bouncie's pricing is more upfront and transparent for device cost, subscription, no hidden fees, no surprises.

Reliability & vendor independence

Hum was tied tightly to Verizon’s infrastructure and decisions. When Verizon decided to sunset the product, all else followed. Bouncie, in contrast, is built on multiple connectivity paths (not just a single carrier) and a design philosophy that emphasizes durability and continued support. That makes your tracking less vulnerable to corporate pivots.

In short, you’re not just replacing Verizon Hum, you’re gaining a smarter, more flexible experience.

FAQs About Replacing Verizon Hum with Bouncie

It’s natural to feel hesitant when switching systems. Below are some common questions you may already have and some explanations to consider.

Can I preserve my historical driving data from Hum?
Yes. Before December 31st, you should export your Hum logs via its portal. Once service ends, you may lose access, but your export gives you an archive. When you install Bouncie, you’ll begin with fresh data, but your archive remains yours for reference.

Will Bouncie drain my battery or cause issues when the car is off?
Some OBD devices draw power when idle. Bouncie is built with power management in mind and supports powering down or low-power modes to avoid battery drain.

Is Bouncie compatible with my car?
‍Bouncie supports most OBD2 compliant vehicles (usually 1996 and newer), and unsupported vehicles are rare.

Will my subscription cost more overall?
‍You’ll pay a monthly fee like with Hum, but Bouncie emphasizes transparency with no activation fees, no surprises, and no hidden clauses. For many users, that steadiness is preferred over uncertainty or last-minute vendor shifts.

Is switching a lot of effort?
‍Past unplugging Hum and plugging in Bouncie, it's not much effort at all. It’s more effort to wait until December and scramble. The actual steps are manageable: export data, order the device, plug it in, configure alerts, test, and phase off the old system. Having a buffer period removes pressure.

What if Bouncie faces the same fate at Hum someday?
‍That’s reasonable to ask. Bouncie bolsters continuity, infrastructure investment, and user commitment as part of its model. You can also judge by their roadmap, support transparency, and track record before you commit. It’s hard to guarantee forever but you can choose the vendor whose incentives align with your long-term use.

Moving at Your Pace: Transitioning from Hum to Bouncie

Here’s a suggested journey to switch from Hum to Bouncie in a way that feels gradual, controlled, and low-stress. Because you have months before the cutoff, you have a safety buffer. You don’t need to rush. But acting early means you can absorb surprises, ask support, and ensure a stable shift.

1. Export your Hum data now: Log into your Hum account and download as many logs, alerts, diagnostics, and trip histories as you can before December 31st. After that date, you may lose access.
2. Order your Bouncie device: Get your hardware ready by ordering your first Bouncie device and activating your subscription.
3. Install Bouncie in a test vehicle: Beginning with one vehicle, plug Bouncie into its OBD port, start the app, confirm connectivity, and monitor the unit for a few days.
4. Configure alerts and zones: Set speed thresholds, geofencing boundaries, contacts, and notification preferences. Because Bouncie gives flexibility, use this trial period to fine-tune what’s useful versus what features don’t apply to your situation.
5. Test, monitor, adjust: Take your car for several drives, exit zones, trigger alerts, check diagnostics, all to ensure your configuration aligns with your expectations.
6. Roll out to other vehicles: Once the first Bouncie device is behaving and meeting your expectations, onboard your remaining vehicles in batches. You’ll already have a template for your best settings and confidence in the system.
7. Let Hum lapse or disable it: You can stop paying for Hum or uninstall the device. In most cases, it will simply phase out on its own.
8. Continue refining over time: For the first month or two, observe alerts, driving patterns, and responsiveness. Tweak as you go so that your alerts are both useful and not overwhelming.

What That Future Look Like with Bouncie in Place

Once you're fully on Bouncie, here’s how that future feels compared to staying passive with Hum until the end.

• You’ll open your app and see live locations, diagnostic summaries, and alert statuses without worrying whether something turned off behind the scenes.
• If one of your vehicles reports a fault code, you see it in context, whether it’s recurring, whether driving behavior correlates, and whether it needs attention now or can wait.
• In a fleet scenario, you’ll manage multiple vehicles under one account, roll out alerts across them, export logs to other systems, and scale without switching platforms midstream.
• You’ll stop wondering whether your vendor might drop support or sunset services. You’ll have the continuity that ensures you and your vehicles stay visible.
• Because you made the move on your own terms, you arrive in December 2025 not reacting to a surprise, but ahead of it. Others will scramble while you move confidently.

Driving Forward After Hum: Why Bouncie Is the Smart Next Step

It’s completely understandable to feel uneasy about losing a service you’ve trusted. This transition is not a cliff but a curve you can plan for. By taking modest steps now, exporting your data, ordering a parallel system, and testing early, you’ll sidestep chaos.

Switching to Bouncie isn’t just about preserving what Hum gave you. It’s about choosing durability, transparency, and flexibility. It’s about stepping into a system built to adapt rather than fade.

You chose Hum because of its promise: visibility, alerts, diagnostics, and control. That choice doesn’t have to end. It simply evolves. Bouncie is not just your replacement, it's your next chapter of a connected car experience.